Service Manager – Moree

Lead our largest workshop. Build a strong team. Deliver quality outcomes.

Kenway & Clark is a locally owned agricultural machinery dealer with nine branches across NSW and Southern Queensland. For more than 65 years, we’ve supported our customers with quality Case IH machinery and reliable aftersales service.

We’re looking for an experienced Service Manager to lead the largest workshop in our group. You’ll be responsible for workshop performance, customer outcomes and developing a capable, high-performing team.

The position has become available due to an internal transfer and offers the opportunity to take ownership of an established operation within a stable, locally owned business.

About You

You’re a strong people leader who knows that a successful workshop is built on good planning, clear communication, accountability and quality workmanship. You’re organised, decisive and capable of keeping a busy workshop running efficiently while developing the people around you.

You’ll bring:

• Experience leading and developing workshop teams
• Strong organisational skills and the ability to manage workflow in a busy service environment
• Commercial awareness, including workshop efficiency, job costing and accurate invoicing
• A commitment to quality workmanship and continuous improvement
• Confidence to set expectations and manage performance constructively
• A strong technical and diagnostic background in agricultural, construction or heavy equipment
• A practical, customer-focused approach
• Confidence using workshop management systems (Pentana or ERAPower experience is advantageous)

If you’ve successfully led workshop teams and are ready to step into a larger leadership role, we’d like to hear from you.

About the Role

This is a hands-on leadership role responsible for the performance of our workshop. Success in the role comes from leading people well, planning work effectively and maintaining high standards of quality, safety and customer service. You’ll be responsible for ensuring work is scheduled efficiently, resources are used effectively and the workshop operates in a productive, organised manner.

You’ll work closely with our Parts and Sales teams to deliver efficient, professional customer service while maintaining high standards of safety, quality and productivity.

We’re interested in experienced Service Managers, Workshop Managers or other proven workshop leaders from agricultural, construction or heavy equipment dealerships who are ready for their next challenge.

What You’ll Do

• Provide strong day-to-day leadership, setting clear expectations, developing your team and addressing performance issues promptly and professionally.
• Develop, mentor and support a team of technicians and apprentices
• Plan, schedule and allocate work to maximise technician productivity, minimise downtime and deliver on customer commitments.
• Monitor workshop performance, identifying opportunities to improve efficiency and reduce rework
• Ensure repairs are accurately scoped, completed to standard and communicated clearly to customers
• Maintain high standards of workmanship through effective quality control
• Maintain an organised, safe and efficient workshop and yard
• Build strong relationships with customers and resolve issues in a timely manner
• Work collaboratively with the Parts and Sales departments to deliver excellent customer outcomes
• Drive continuous improvement across workshop systems, processes and performance

About You

You’re a strong people leader who knows that a successful workshop is built on good planning, clear communication, accountability and quality workmanship. You’re organised, decisive and capable of keeping a busy workshop running efficiently while developing the people around you.

You’ll bring:

• Experience leading and developing workshop teams
• Strong organisational skills and the ability to manage workflow in a busy service environment
• Commercial awareness, including workshop efficiency, job costing and accurate invoicing
• A commitment to quality workmanship and continuous improvement
• Confidence to set expectations and manage performance constructively
• A strong technical and diagnostic background in agricultural, construction or heavy equipment
• A practical, customer-focused approach
• Confidence using workshop management systems (Pentana or ERAPower experience is advantageous)

If you’ve successfully led workshop teams and are ready to step into a larger leadership role, we’d like to hear from you.

Why Join Us?

• Lead the largest workshop in the Kenway & Clark group
• Competitive salary package of $125,000–$150,000 base (depending on experience), plus superannuation and a fully maintained company vehicle.
• Standard 38-hour working week, with additional hours only as reasonably required.
• Ongoing training and professional development
• Long-term career opportunity with a stable, locally owned business
• Relocation assistance may be available for the right candidate 

What We Want to Know

In your application cover letter, tell us:

• Why this role interests you
• Your experience managing team performance
• An example of improving workshop efficiency or quality
• How you ensure work is completed to a high standard and communicated clearly to customers
• What you’re looking for in your next role

We’re looking for real examples and practical experience, not just a list of responsibilities or skills.

Ready to Apply?

This is a full-time, permanent role based in Moree, NSW.

Applicants must have unrestricted Australian working rights.

Click Apply Now, complete the form below, or email Elise on hr@kenwayandclark.com.au for a copy of the Position Description.

Only shortlisted applicants will be contacted.

Or just register your interest below and we’ll take it from there.